Damaged, Defective & Incorrect Item Policy
Last Updated: October 26, 2023
Reporting a Problem
If your order arrives damaged, contains a defective item, or includes a product different from what you ordered, contact us at contact@gameragetcg.shop.
Please provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.
We recommend contacting us promptly after discovering the problem so that we can assist efficiently.
Damaged Products
If a product arrives damaged, we will review the circumstances and provide an appropriate remedy under applicable consumer protection laws.
Defective Products
Products that are defective may qualify for return or another appropriate remedy.
Incorrect Products
If you receive a product different from the item ordered, contact our customer support team for assistance.
Return Eligibility
Our standard return window is 90 calendar days after delivery and covers eligible defective and non-defective products.
Standard returns require products to be new and unused. This condition does not override applicable rights concerning damaged, defective, or incorrectly supplied goods.
Return Shipping
Return shipping is free for eligible returns.
No restocking fee applies ($0.00).
Returns are handled by mail. Customers should follow the instructions provided by our support team before sending merchandise.
Refunds
Where a refund is approved, it will be processed within seven calendar days after return approval to the original payment method.
Exchanges and Replacements
Customers may contact our support team regarding exchange or replacement options. Availability and eligibility will be confirmed when the request is reviewed.
Contact Information
Game Rage TCG
3859 Hay Creek Rd
Colorado Springs, CO 80921
United States
Email: contact@gameragetcg.shop
Website: https://gameragetcg.shop